We are ready to Clean your Home, Condo,Apartment or Office Faby Fresh.
 
POLICIES

Safety

Keys and Alarm Systems Most Faby Cleaning Service customers leave a key to their home at our office, and we take extreme measures to protect each key. We assign every customer key a security code and store it in a key safe. Managers will access your key the day of your scheduled cleaning, and then return it to the safe by the end of the day. No identifying information is ever put on any key. Also for your safety, we do not return keys by mail. If you have an alarm system at your home and it is simple to operate, you can give instructions on its operation to your Faby Cleaning Service office. However, if your alarm system is complicated, we prefer that your alarm be left off on the day of the cleaning. Staff Our Staffs are very important to us, and we are very serious about keeping them safe, so they do not use ladders or move anything heavier than 35 lbs. These types of activities put our Staffs in danger of back injury or could even damage your flooring. If you would like us to clean behind appliances like a refrigerator, oven or sofa, please move it prior to the cleaning to allow access to the desired area.

Bleach

We will not bring bleach into a home to use as a cleaning product. If you request us to use bleach supplied in your home, please be aware that we will not be responsible for any damage caused by your bleach.

Cancellation

If it is necessary to cancel/skip any scheduled cleaning day, please notify Faby Cleaning Service 2 business days before the scheduled day. That will allow us to reassign the service provider or team to another appointment. If Faby Cleaning Service receives less than 2 business days' notice, or can't access your home, it will be necessary for us to charge the full price of your cleaning. Arrival Notice If you wish to wait for your provider to give them access into your home, please realize that we can give arrival windows of about 2 hours, such as 11 am -1:00 pm or 11am - 1:00 pm. Many things can affect our schedules, such as cancellations, lockouts or customers adding services. We want to save you time, not make you waste it waiting for us to arrive. Leaving a key with Faby Cleaning Service office is the most efficient way for you to provide your service provider access to your home.

Payments

For your convenience, Faby Cleaning Service gladly accepts the following forms of payment: cash or check. Customers will need to pay for their cleaning at the time of service.. A $10.00 non-payment fee will be incurred if payment is not made on the scheduled service day, and a $25.00 fee is applied to all returned checks. If you use a credit card, your account will be charged the balance due, plus any fees, after each cleaning.

24 hour Guarantee

If you are not completely satisfied with your cleaning, simply inform Faby Cleaning Service within 24 hours of your service and we will happily re-clean the area with which you are dissatisfied.

Referral Fee

Should you wish to hire a present or past Faby Cleaning Service staff member for any home-related service outside of your agreement with Faby Cleaning Service, our referral fee is $2,500. This fee is due within 30 days of notification from Faby Cleaning Service. If the fee is not paid, Faby Cleaning Service reserves the right to pursue other methods of collection.

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